Services
IT Helpdesk & Support Contracts
Managing a modern digital estate is complex, but getting help shouldn’t be. Dedicated support from experts who understand you offers the personalised care that Googling error codes can’t give.
Internal IT teams are often the unsung heroes of the organisation, balancing strategic projects with the constant stream of noise that comes with password resets, offboarding users and turning it off and on again. But when a complex issue arises, searching for a solution in online documentation and YouTube videos isn’t a strategy – it’s a risk.
At Getech, we act as a force multiplier for your internal IT department, offering dedicated 2nd and 3rd line support that gives you unlimited access to certified technical experts. Whether it’s a policy conflict or a critical service outage, we’re here to ensure that your team doesn’t have to face the challenge alone.
What to Expect From Us
Unlimited Access
Our simple annual agreement removes the fear of billable hours, so whether you raise one ticket or one hundred, the cost doesn’t change.
Expertise on Demand
We augment your helpdesk with direct access to certified engineers and managed escalation to Google on your behalf for rare or critical bugs.
24hr Resolution Target
Our Service Level Agreement strives to resolve standard tickets within a 24-hour window and expedited resolution for critical issues.
Beyond Break/Fix
Our support isn’t just for when things break. Need to configure a new security setting or looking for a best-practice guide? Just ask.
Covering the Whole Google Ecosystem
As Google’s #1 Premier Partner for Education and Enterprise in the UK & Ireland, we support the each end of your Google estate.
Google Workspace
Google Admin Console, Gmail, Calendar, Drive, Docs, Sheets, Slides, Classroom, Gemini & Google AI Pro, Mobile Device Management.
ChromeOS
Device enrollment & deprovisioning, kiosk mode, lost and stolen devices, Context-Aware Access and more.
Lenovo Premier Support
Through our partnership with Lenovo, our university and college customers can enjoy upgraded Premier Support hardware protection, which bypasses the basic call centre to get direct access to elite engineers who provide unscripted, advanced hardware and software troubleshooting – 24 hours a day, every day.
Your priority status means that parts allocation and engineering resources are yours first, using your registration data to proactively stock parts to ensure faster fixes via Lenovo’s service planning tool.
Instead of chasing tickets, your Dedicated Technical Account Manager offers a single point of contact for case resolution to keep you proactively informed regarding repair status.
Partner with Getech
Our team of experts are ready to support you with each step of implementing your chosen solution, from procurement to deployment.
Ready to start a conversation?